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IndustriesIndustry file / 03

Plumbing CRM software

Take calls, schedule emergencies, quote from your pricebook, invoice from the truck, and collect before you leave the job.

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From the emergency call to the paid invoice — paperless.

What changes when a plumbing business runs on Olynx.

$2.4K

/mo recovered after-hours calls

AI receptionist answers at 3 a.m.

+18%

avg ticket

Flat-rate pricebook, no eye-balling.

0 días

from close to paid

Payment link texted at close.

5x

LTV with customer history

Equipment + warranties + notes saved.

The same day, before and after.

Today
  • Missing emergency calls while you're under the sink.
  • Quoting from memory without a pricebook — leaving money on the table.
  • Collections that stretch weeks because the invoice was never sent.
  • No clarity on fixtures + DFU to handle — pipe sizing by eye.
  • Water heater and softener warranties forgotten until the customer complains.
  • After-hours emergency pay lost because you only take cash or check.
With Olynx
  • AI receptionist that answers every call and books emergencies by urgency level.
  • Flat-rate pricebook per task (water heater, drain clearing, fixture replacement) ready to quote on site.
  • Invoice generated when the job closes + payment link texted to the customer.
  • Customer history: pipes, water heaters, warranties — all on their profile.
  • DFU + pipe sizing calculator for residential bathrooms and kitchens.
  • Trip charge collected on the call, deducted from the job if it closes.
  • Drain Club membership with free annual clearing + 15% off repairs.
  • On-call rotation across techs with auto-calculated weekend bonus.
Your kit

The 8 tools you use every day.

01

$2,400

/mo recovered from after-hours calls

Oly Voice — receptionist that understands "the pipe burst"

Saturday 3:12 a.m. Customer calls: "burst pipe in the upstairs bath, water dripping into the living room". You sleep. Customer calls 3 more; the first to answer wins a $1,840 job. Every missed call is worth $400-$2,500.

Olynx Calls (LiveKit + bilingual voice AI) answers 24/7, distinguishes active leak (emergency) from clogged toilet (morning), charges $89-$149 trip fee on the call and only transfers to on-call when it's worth waking you. Every call recorded + transcribed on customer profile.

  • Triage: active leak / no hot water / clogged drain / new install
  • Charges trip fee ($89-$149) by card on the call
  • Detects real urgency: "leak in ceiling" → on-call; "drips slow" → tomorrow
  • Captures water heater model if known (rating plate photo)
  • Auto-bilingual — Hispanic customers don't hang up
  • Recording + transcript auto-attached to lead
Saturday 3:12 a.m. Active-leak call. Olynx Calls charges $149 trip fee (Apple Pay 30 sec), requests rating plate photo, transfers to Miguel (on-call). Miguel rolls out, arrives in 28 min. Final job: $1,840 with trip fee credited. Sunday 8 a.m. you have 4 more captured leads with $396 in trip fees already charged.
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02

+18%

avg ticket with standardized pricebook

Plumbing flat-rate pricebook

The average plumber leaves 18% on the table quoting from memory. Each tech bills the same job differently (drain clearing: Iván $200, Carlos $295). Customer asks for the "lowest", you have no idea what was quoted. Margin evaporates.

Olynx brings a complete flat-rate pricebook (50gal gas water heater swap, main drain clearing, Moen faucet replacement, P-trap rebuild). Each task with Good/Better/Best (basic / brand-name / premium warranty) and before/after photo auto-attached to proposal. Freshness indicator: red if price >90 days old.

  • Common tasks pre-loaded with editable materials + labor
  • Good/Better/Best per task (basic / brand-name / premium warranty)
  • Freshness indicator: green <30d, yellow 30-90d, red >90d
  • In-line financing (Synchrony / GreenSky) for $500+ jobs
  • E-signature valid in all 50 states
  • Before/after photo auto-attached to proposal
Emergency call: kitchen + lav drain clogged. Diagnose in 8 min. Open flat-rate pricebook: "Main line clearing" $295, optional "Camera inspection" $185, optional "Hydro jet" $480. Customer signs "$295 + camera $185" from phone in 4 min, pays Apple Pay, you finish job 11:42 a.m.
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03

5x

LTV of customers with full history

Customer history — pipes, equipment, warranties

Mrs. Hernández calls: "no hot water". Dispatch Miguel. He diagnoses flow sensor — bills customer $640. A week later customer checks her file: Rheem water heater still under warranty. She demands refund + leaves for another plumber. Lost $640 + recurring customer.

Olynx saves per-customer equipment ledger: brand, model, serial, install date, warranty with expiration alert. Before dispatch tells you if the part is under warranty. Tech private notes (dog, shutoff location, electrical panel), payment history + open balance visible at dispatch.

  • Per-customer equipment ledger: brand, model, serial, install date
  • Warranty tracker with expiration + alert before mis-billing
  • Water meter, shutoff valve, electrical panel photos
  • Tech private notes (dog, gate code, edge cases)
  • Payment history + open balance visible at dispatch
  • Service history: each repair with photo + replaced items
Mrs. Hernández calls. Before dispatch, Olynx shows: Rheem RTGH-95DVN installed March 2022, warranty till March 2027, last PM August. You tell Miguel: "probably flow sensor — that's warranty, only bill $89 trip". Miguel arrives, confirms, swaps with warranty part. Customer pays $89 + you send claim to Rheem. Save customer $551 and earn lifetime loyalty.
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04

0 días

from close to paid vs 3-week avg

Truck-side pay with Stripe

The plumber who invoices Friday gets paid 3 weeks later. Customer "forgot", "passes it to my wife", "I'll mail a check next week". Cashflow dies. You front the labor and materials.

Olynx generates the invoice at job close, texts the link, accepts Apple Pay / Google Pay / card / ACH ($1 flat). In-line GreenSky/Synchrony financing for $1,500+ jobs. 2-way QuickBooks Online sync — each charge in the right category. All before the tech packs the Stillson wrench.

  • Auto-generated invoice at close with materials + labor + trip fee
  • Apple Pay / Google Pay / card / ACH ($1 flat)
  • In-line GreenSky/Synchrony financing for $1,500+ jobs
  • Drain Club membership with recurring billing
  • Late fee auto-calculated at 30 days
  • 2-way QuickBooks Online sync with per-trade category
Replace Mr. Pérez's water heater. Close 4:25 p.m. with before/after photo. $2,840 invoice auto-texts. Mr. Pérez opens, picks Synchrony 18-month financing — approved in 90 sec. You collected $2,840 before getting in the truck. Leave job 4:38 p.m. with everything closed.
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05

−84%

customers waiting >2 hrs on emergency

Urgency-based dispatch + optimized routes

You mix emergencies (burst drain) with scheduled jobs (water heater install) on the same crew. Result: customer with leak waits 4 hrs while Iván finishes an over-running install. Furious customer calls to complain — you lose the repair and the customer.

Olynx orders the route by proximity + prioritizes by urgency. Emergencies (active leak, no hot water) go to on-call rotation; preventives + installs go to regular slots. GPS-optimized day-start route, auto-re-routes when emergency drops in, SMS to customer with real ETA.

  • Priority tiers: emergency / urgent / standard / preventive
  • On-call rotation across techs with auto weekend bonus
  • GPS-optimized day-start route
  • Auto re-routing when emergency drops in
  • Customer SMS: "on the way" / "arrived" / "done"
  • Drag-to-reschedule with realistic between-job buffer
Tuesday 11:48 a.m. Emergency drops in: burst hot-water pipe. Olynx checks map: Carlos (preventive in Frisco, almost done), Miguel (water heater install with 1.5 hr left). Assigns Carlos in 6 min, reschedules his next preventive to tomorrow, SMS to preventive customer with apology + reschedule.
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06

0

"where are you?" calls

Live Map + Crew Tracking

"Where's Miguel?" "Why is Carlos at 6 hrs on a water heater swap?" You spend the day on the phone. Commercial customer asks "what time did you finish yesterday?" and you have no GPS proof.

Live real-time GPS map with each tech (geolocation API). Click pin → identity, what job, time since clock-in. Live job costing: hours × rate vs budget. Predictive payroll forecast for next period.

  • Live GPS map with pin per tech
  • Click pin → identity, job, time since clock-in
  • Live job costing: hours × rate vs budget in real-time
  • Alerts if crew is 30 min past ETA
  • GPS report exportable for commercial customers
  • Predictive payroll: next-period forecast
2:14 p.m. Open map. Carlos 🟡 at 4h 50min on a 2h job. Click: foreman replies "found roots in main line, recommends $480 hydro jet + $185 camera". CO signed by customer from phone in 8 min. Carlos finishes with $665 extra collected.
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07

$380

/wk saved on buddy-punching

GPS Time Clock + offline Company Camera

Buddy-punching: tech's cousin clocks in from couch. Payroll inflated $300-$500/wk. Customer claims "they didn't come Tuesday" and you have no timestamped photo. In a basement with no signal everything is lost.

Giant "Clock In" button → captures lat/lng + photo + timestamp + auto-assigns to active project. OT detection >8hr/day or >40hr/wk. Camera with timestamp + GPS + logo watermark, annotation canvas (draw arrows on pipe leak photo). PowerSync = local SQLite on phone → everything works without signal (basements, crawlspaces) and silently syncs when back online.

  • Clock In with photo + GPS — buddy-punching impossible
  • Auto-assigns to active project (no manual selection)
  • OT detection >8hr/day or >40hr/wk
  • Camera with timestamp + GPS + watermark + annotation
  • PowerSync offline — local SQLite, silent sync
  • Per-shift notes (weather, equipment, safety)
Basement job, no signal. Miguel clocks in 7:12 a.m. with photo + GPS. Documents 18 photos of the leak, new P-trap, shutoff valve. Readings written to offline notes. Clocks out 2:48 p.m. By 3:05 p.m. leaves job and hits signal — everything silently syncs. Full report to commercial customer next day.
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08

−2.5 hr

/wk on Home Depot runs

Truck-stock parts inventory

Arrive at Mrs. López for flow sensor swap: don't have the part. 45 min to Home Depot, 1 hr finding the model, $130 in gas + time lost. Mrs. López watches you flounder = lose her trust.

Olynx tracks per-truck inventory: each tech has their stock list (Moen faucets, P-traps, common flow sensors, Sharkbite fittings). QR/Barcode scanner from phone for receive/issue/transfer. Olynx warns you before accepting a job if you don't have the part in stock.

  • Per-truck inventory + central warehouse
  • QR/Barcode scanner from phone for receive/issue/transfer
  • Pre-dispatch alert if part not in truck
  • Auto reorder point with purchase order
  • Cycle counting to detect shrinkage
  • Vendor spend report (Ferguson, Home Depot Pro, local supplier)
Mrs. López calls about her Rheem flow sensor. Olynx Calls captures model. Before dispatch, Olynx checks inventory: Miguel has 2 flow sensors in truck. Miguel arrives 25 min later with right part, swaps in 18 min, leaves with $89 trip + $245 labor collected. Mrs. López leaves 5★ review.
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Just another Tuesday.

  1. 02:14

    Night emergency

    Active-leak call. Olynx Calls charges $149 trip fee, transfers to Miguel (on-call). Miguel rolls out.

  2. 07:00

    Day dispatch

    11 jobs across 4 techs. Route optimized by zip + skill. Marco takes camera inspection, Iván takes water heater unit.

  3. 10:42

    On-site close

    Kitchen fixture replacement. $389 flat-rate. Customer pays by card from phone. QuickBooks already has the revenue.

  4. 13:30

    Customer history

    Mrs. Hernández — Olynx shows Rheem warranty till 2027. Tech bills only trip + labor. Saves customer $640.

  5. 16:50

    Drain Club recurring

    Day 15 of the month: Olynx charges $19/mo to 84 Drain Club members. $1,596 lands without chasing.

FAQ

What plumbing contractors ask most.

  • Yes. Olynx Calls detects the customer's language and responds in Spanish or English accordingly.

  • Yes. The receptionist classifies by urgency and books the right slot — emergencies go to the on-call tech.

  • Yes. You import your current pricebook (CSV or Excel) or build one from pre-loaded industry templates.

Ready to scale?

Join thousands of service professionals who use Olynx to grow and manage their operations without the growing pains.

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